Camelot Moving and Storage located in Santa Clarita, CA offers local and long-distance moves, commercial relocations, and local storage

Charges, Billing & Payment

Do you charge by the piece or by the hour?

Local moves (moves between locations that are within 100 miles of each other) are billed by an hourly rate. Rates for long-distance moves are based on a combination of distance and quantity (the total weight or total cubic feet of the items moved). For single item services, such as a piano or a washer-and-dryer set, we offer flat rates. For a more-detailed explanation of our rates, give us a call. We can give you an approximate cost based on your description of the contents of and access to your home over the phone as well as schedule a free at-home estimate.

When does the billing start and end?

Our hourly billing covers loading the truck, unloading the truck, and transportation to and from the final location, where we unload. Thus, we “clock in”, so to speak, when our moving van arrives at the first location. We “clock out” when our moving van leaves the last location. Then, we double the time it takes to drive between the two locations to cover the drive home. Of course, we clock out for lunch and other applicable breaks. LOAD TIME+UNLOAD TIME+DRIVE TIME(to and from)–BREAKS=TOTAL HOURS BILLED

Do you charge for fuel?

With the fluctuating cost of fuel, we maintain a flexible fuel surcharge policy that will both cover our costs and provide a fair price to our clientele. Therefore, generally there is no fuel surcharge for moves between two locations that are within 15 miles of each other. If the move’s origin and destination are more than 15 miles apart, we charge a modest fuel surcharge based on the current cost of fuel. Occasionally we do need to modify this general fuel surcharge policy to meet the demands of the rising cost of fuel. If this occurs, we will let you know before you reserve a moving date with us.

Do you have a minimum price?

In most cases, we have a minimum charge of three hours.

Do you charge overtime?

Yes. We charge overtime after 8 hours and occasionally on Sundays and on most major holidays. We will inform you when you schedule your move if it is on a day that will or could possibly incur overtime charges.

Do you charge for supplies?

We do charge for packing supplies, such as boxes, bubble wrap, and packing paper. We do not charge for the use of equipment, such as dollies, furniture blankets, and straps. We offer free use of wardrobe boxes (specially designed boxes to hold clothing on coat hangers) if the wardrobe boxes return with the moving crew on the moving van at the end of the day. If you need to hold on to them as you unpack over a number of days, we ask for a deposit that will be fully refunded when you return the wardrobe boxes to our office. Please note that this refundable deposit applies only to wardrobe boxes. All other used boxes are considered nonreturnable packing supplies and are yours to keep. We do offer a recycling service to the community through which we pick up used boxes at no charge, whether they were bought from us or from another supplier. Please see our environmental policies under “About Camelot” for more information.

What if I buy boxes that I don’t use?

We refund 100% of the price of unused packing supplies sold from our office.

Is there tax?

We do not charge tax for our services. There is a sales tax charged for supplies, such as boxes and packing paper.

Posted in: Charges, Billing & Payment

Camelot Moving & Storage
28040 Industry Drive, Valencia, CA, 91355
Phone: (661) 255-3112
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